If you think your network connection is slow or nonfunctional, try each of the following tests to isolate the problem.
1. Try to access network drives (i.e., H:, P:, G:). If this works, then you do have a working connection to the campus network. Note: If you have exceeded the storage capacity of your H: drive by storing too many files on it, you will not be able to access the drive, and you'll need to call Helpline at 1-740-427-5700 for further instructions. Therefore, if you have trouble accessing your H: drive during this test, try to access P: or G: before you assume that your network connection is at fault.
2. Point your web browser to http://lbis.kenyon.edu. Then point your browser to an off-campus web site. Try several—first, choose the CONSORT link from the LBIS web page, then try some others like www.google.com or www.yahoo.com. If these sites work, then you have a working connection to the internet.
If either of these tests do not work, your network connection may be configured incorrectly. Call Helpline at 1-740-427-5700 for setup instructions appropriate to your operating system. Be sure to tell report the tests you tried and the results. If your computer is a laptop, you can also bring it to Helpline for assistance.
Other factors besides configuration, such as network outages or heavy demand may affect the speed of your connection. Typically, instances such as these affect many computers and are already in the process of being resolved.