Troubleshooting Wireless Device Registration

If your device registration is complete but you are still unable to connect to the internet, please consult the following points:

  • Verify that the internet connection in your room is working. Can you connect to the network with your computer or other internet device?
  • In order to automatically connect, you must set your device to join the KenyonDevices wireless network. The KenyonWifi and KenyonGuest networks do not support the automatic connection of registered devices.
  • Verify the MAC address you provided on the registration page.
    • MAC addresses should only contain numbers 0–9 and letters a–f, and should be separated with a colon, “ : “.
    • Once you register a wireless device, the registration page will show the MAC address as being separated by dashes (“ - “); as long as you used colons when you entered the address, this is OK.
  • Turn off your device completely and restart your device.
  • Once you have registered your wireless-capable device, remember to wait 30 minutes before turning on its wifi antenna and attempting to connect to the KenyonDevices wireless network.
  • Accurately and completely record any error messages that you receive and provide them to Helpline.

Wireless Troubleshooting Resources



Apple TV


Xbox 360

Xbox One



PS Vita


Troubleshooting can be found at: