Troubleshooting Wireless Device Registration
Submitted by wargab on Fri, 01/03/2014 - 17:42
If your device registration is complete but you are still unable to connect to the internet, please consult the following points:
- Verify that the internet connection in your room is working. Can you connect to the network with your computer or other internet device?
- If you are using a wired connection for your device, try connecting your laptop to the ethernet port to ensure the port is live.
- In order to automatically connect, you must set your device to join the KenyonDevices wireless network. The KenyonWifi and KenyonGuest networks do not support the automatic connection of registered devices.
- Verify the MAC address you provided on the registration page.
- MAC addresses should only contain numbers 0–9 and letters a–f, and should be separated with a colon, “ : “.
- Once you register a wireless device, the registration page will show the MAC address as being separated by dashes (“ - “); as long as you used colons when you entered the address, this is OK.
- Turn off your device completely and restart your device.
- Once you have registered your wireless-capable device, remember to wait 30 minutes before turning on its wifi antenna and attempting to connect to the KenyonDevices wireless network.
- Accurately and completely record any error messages that you receive and provide them to Helpline.
Wireless Troubleshooting Resources
Troubleshooting can be found at: http://www.nintendo.com/consumer/index.jsp