Mobile ID

 

What is Mobile ID?

     Mobile ID is an Apple and Android app available to students that makes opening doors into academic buildings and dormitories possible with just your phone. Yes, students can now open a card access door without having to pull out their K-Card. The app, though not meant to replace the K-Card, will make forgetting one’s K-Card far less of a hassle. It will be important that students still carry their K-Card when possible, as Mobile ID does not currently mimic all the features of a student's K-Card.  

Buildings with Mobile ID Access

Ascension Health Center McBride
Bolton Higley Norton
Bushnell Hill Theatre Old Kenyon               
Caples Horn Gallery             Olin
Church of the Holy Spirit Horvitz Peirce
Crozier KAC Ross
Farr Leonard Sam Mather
Gund Lewis Taft A-D
Hanna Manning Tomsich
Hayes Mather Watson

Installation Instructions

     Android 

     iPhone

FAQ

Why do I keep getting a “Denied - Not within distance of reader” error?

  • Ensure location services are enabled for Mobile ID.

  • With Mobile ID open walk away from the door to an open sky area then walk back. This should update your location in the app and allow you to open your door.

Why is there not a sticker on the reader I want to use?

  • If there is no sticker, then this is a location that is not enabled for Mobile ID. Remember Mobile ID is a supplement to your K-Card, not a replacement. You must always have your K-Card with you.

Why am I not able to authenticate my device?

  • Make sure you are using your Kenyon ID and password. If you are sure that you are using the correct information contact Helpline at (740.427.5700) or helpline@kenyon.edu.  

  • You can only authenticate a device once every 30 days. If you need to authenticate a new device you must contact Helpline

I lost my phone what do I do?

  • Go to kcard.kenyon.edu

  • Login with your Kenyon ID and password

  • Click the “Report Lost Phone” on the left of the page

  • Click “Yes”

  • If you find your phone you will have to re-authenticate it to use Mobile ID

I have a new phone what do I do?

  • Follow the install procedures from the “Mobile ID Intro” document and activate your new phone. This will automatically deactivate your old device. If it has been less than 30 days since your last activation, please see “I cannot authenticate my device” above.

I have questions or feedback, what do I do?