COVID-19 Student Resources FAQ

NOTE: This page will be updated often as new resources become available. Thanks to the staff at Colorado College and Davidson College who have led the way in the collection of internet provider information and who have provided many of the latest updates. Check back frequently for more!

SECTION 1: TECHNOLOGY RESOURCES

I don’t currently have good internet access at my home. Are there any options for free or discounted service?

Many technology companies, including home internet providers and cellular service providers, are offering free services temporarily for college students. Read through the following list to find one in your area or best suited to your situation:

Spectrum:  Spectrum is offering free broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households. More details at Spectrum's website.  Spectrum is also making its Wi-Fi hotspots open across its footprint for public use (https://www.spectrum.com/wifi-hotspots).

Comcast:  Effective Monday, March 16, 2020, Comcast is offering 2 months free to new Internet Essentials customers in response to recent and anticipated emergency measures associated with the Coronavirus (COVID-19). Comcast is also temporarily waiving their monthly data caps. More details at Comcast's website.   Xfinity WiFi hotspots are open across their national footprint for public use (https://www.xfinity.com/wifi). For a full list of Comcast’s comprehensive response, please visit www.comcastcorporation.com/COVID-19/   

Cox:  Cox is increasing download speeds for its lowest-cost plans to 50 mb/s for the next 60 days. Income-qualified families can also receive a free month's broadband service through their Connect2Compete program ($9.95/mo.) after. More details at Cox's website.

AT&T (home internet):   AT&T is waiving data caps/usage overage charges for their home internet service. More details at AT&T's website.

Altice/SuddenLink:  Households with college or K-12 students displaced by COVID and who are new customers without home internet access can get 30 Mbps service at no cost for 60 days. More details at Altice's website.

Sprint:  By Thursday March 19, most Sprint customers with data plans will have unlimited smartphone data through mid-May, along with an additional 20 GB of hotspot/tethering service. More details at Sprint's website.

T-Mobile:  Most T-Mobile customers with data plans will have unlimited smartphone data through mid-May, along with an additional 20 GB of hotspot/tethering service. More details at T-Mobile's website.

Cellular providers that can help with internet access:

Most cell phones (and plans) have the option to turn your phone into a "mobile hotspot." Once turned on, you can join devices to that wireless network put out by your phone and use the cellular plan for internet connectivity. Note that this option depends on good cellular signal and it will use more data than usual - if you use this option, we recommend you keep an eye on your data usage so you don't have an unexpectedly large charge for data overage.

Most cellular providers also provide a device that serves as a hotspot - they have plans which go with them, but those plans are cheaper than a cell phone plan. In these cases, you'll also have to buy the device, which is usually around $80. This option also depends on good cellular signal. Most cellular providers have promised to support the FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.

Comcast has developed a comprehensive COVID-19 response to keep individuals and families connected to the Internet, including: 

1. Internet Essentials Free to New Customers: Speeds will increase to 25 Mbps downstream and 3 Mbps upstream for all new and existing customers. New families who connect will receive 60 days of Internet service for free. The Internet Essentials program is normally available to all qualified low-income households in Comcast’s service area for $9.95/month.  

2. Xfinity WiFi Hotspots Free for Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, select the “xfinitywifi” network name in the list of available hotspots and then launch a browser to connect. 

Comcast is also pausing their data plan for 60 days to give all customers unlimited data for no additional charge, committing to no disconnects or late fees, providing 24x7 network monitoring, and making current movies from Universal Pictures available at home the same day as their global theatrical release

Who can I contact for technology help?

As always, contact Helpline for technology problems and questions via phone (740-427-5700) or e-mail and Google Chat (helpline@kenyon.edu). Helpline is open during limited Spring Break hours, and then again beginning Monday, March 23, for Spring Semester hours

Are loaner computers available for students off campus?

Yes, Kenyon can provide loaner laptops for students who don't otherwise have one. There is a limited supply, so we will prioritize loans to students who don't have access to a computer.  Contact the Helpline at 740-427-5700 for more information.

How can I access special course software normally found on Kenyon’s lab computers?

If you need access to special software that is only available in computer classrooms or labs, Kenyon now has “virtual lab computers” you can access while away from Kenyon. Read more about the virtual lab computers on this page.

Where do I find tutorials for using Google tools?

If you’re being asked to use Google tools in unfamiliar ways—like use appointment slots, join a Google Meet, or share files in Google Drive—check out Google’s G Suite Learning Center. You’ll find self-paced step-by-step tutorials for Google’s major tools, including Calendar, Meet, and Drive. And reach out to Helpline if you have a specific question that Google's own resources don't address.

I’m new to using Google Meet. How can I practice before I use it for class?

Contact Helpline to schedule a Google Meet. Helpline Consultants will share a Google Meet link so you can join a Meet and check your audio & video settings ahead of online classes. We'll also publish appointment slots so you can schedule a 10-minute Meet.

Where can I get Moodle help?

If you haven’t had much experience with using Moodle, Kenyon’s course management software, and now you find you need to use it, you'll find a tutorial on the Kenyon website.

I need to use tools in the Adobe Creative Cloud Suite to continue my coursework. How can I access them from off campus?

Adobe Creative Suite is now temporarily available for free to everyone with a kenyon.edu email address. This is free until May 31st, 2020.  Contact Helpline for more information or, Instructions can be found here:  https://docs.google.com/document/d/168hkIDkMoDR67PdR91patgnQg6eQ4_beQI_lcfA3Ny4/edit?usp=sharing

I need to use MatLab software to continue my coursework.  How can I access it from off campus?

We have worked with MathWorks to arrange for a special license that can ve used on personally owned computers through June 30, 2020.  This license allows students to use MATLAB Online via any web browser or to install MATLAB on their own desktop or laptop. Instructions for access can be found here: https://docs.google.com/document/d/1ogZ2tfRezIhYZ9ZBf_-nvdWaV5z1kJymnPlXUCVbY0Y/edit?usp=sharing

SECTION 2:  ACADEMIC SUPPORT

This section describes how you can access additional student learning and technology resources while away from campus.

Library Services and Resources

For more information about the library during this process please visit:

Guide to Remote Learning Library Resources

Student Accessibility and Support Services

The office of Student Accessibility and Support Services is still providing support to students taking online courses. Office hours and contact information can be found here:

https://www.kenyon.edu/directories/offices-services/student-accessibility-support-services/

Writing Center

The Kenyon Writing Center will offer online consultations through appointments with Writing Center Tutors. More information about the Writing Center can be found here:

https://www.kenyon.edu/directories/offices-services/the-writing-center-2/

Math & Science Skills Center

The Math & Science Skills Center (MSSC) will offer online consultations through appointments with MSSC Tutors. More information about the Math & Science Skills Center can be found here:

https://www.kenyon.edu/directories/offices-services/math-science-skills-center/

Office of Academic Advising

The Office of Academic Advising will be available for online consultation by scheduling an online consultation using this link. When you sign up for an appointment, you'll receive an email confirmation that will include a link to a Google Meet session. If you can't find a time that works for you, contact the Dean of Academic Advising at 740-427-5145 or hawkst@kenyon.edu to arrange a time for an online session.

Registrar’s Office

The Registrar's Office will offer online consultations by appointment or by calling 740-427-5122.  More information can be found at their website:

https://www.kenyon.edu/directories/offices-services/registrar/  

Career and Development Office

The Career and Development Office will offer online and phone consultations by appointment, which can be scheduled by logging into Handshake or by calling 740-427-5165.  More information can be found here: 

https://www.kenyon.edu/directories/offices-services/career-development/