Kenyon-Owned Equipment

It is our role, along with each individual division of the College, to provide a networked workstation and various software and services to each employee of the College as necessary to complete their job duties in a location appropriate to their work. Unless their job requires use of a particular computing platform, employees have the option of using a Microsoft Windows-based or Apple computer. These Kenyon-owned components are fully supported by LBIS, and can be serviced, should the need arise, through our Helpline, or by arranging support from a designated liaison. It is our goal to respond to all standard requests for service within 48 hours, and to provide an estimated schedule for repair within 72 hours. Emergency requests will be handled as soon as they can be addressed. It is our goal to replace workstations after four years of service, and to replace software or other services as needed or required.

Personal Equipment

Employees may use personally owned equipment in their workplace provided they comply with the antivirus and other computer use policies. Individual employees are responsible for installing and supporting their own equipment, as LBIS cannot provide assistance with equipment that is not College-owned. For the convenience of employees, LBIS may make available software for personal use or access tools that facilitate use of secure networked resources from off-campus locations. LBIS will provide detailed documentation on how to configure such software or tools, but will not provide additional support in configuring or maintaining these services. LBIS also strongly discourages its own employees from performing support services for other College employees on their own time.

Software

The LBIS Helpline maintains lists of officially supported software packages and versions. LBIS will only provide support for additional software packages ordered through LBIS and discussed with the appropriate LBIS liaison. LBIS will also continually drop support for aging operating systems and software packages as required.
Printing: LBIS maintains a network of public printers in computer laboratories and the library facility for general campus use. Any local departmental workgroup printers, or local inkjet printers attached to Kenyon-owned office equipment are the responsibility of the department to provide supplies in support of these printers. LBIS can provide repair assistance for these printers.