Getting Help: The HelpLine

  • The HelpLine is available by phone (pbx 5700), email (helpline@kenyon.edu), or walk-in (at desk on 2nd floor of library) to assist with questions or problems. A problem can also be reported via a web form by filling out the Report a Problem form.

  • The HelpLine supports problems related to computing, email, the network and Internet, audio visual equipment and telephones. The HelpLine is integrated with the Library Reference desk on the main (2nd) floor of the Library. Information about the Reference Desk's services and hours of availability are at: http://lbis.kenyon.edu/infodesk/

  • HelpLine: Computing & Technology Support Center at: http://lbis.kenyon.edu/help/helpline/ contains information about the HelpLine's areas of support, HelpLine hours, location, mode of operation, and staff.

  • The Help Documents Index at: http://lbis.kenyon.edu/technology/ contains all instructional "help" documents related to computing and technology.

  • The HelpLine is supported by other LBIS staff members (academic liaisons and administrative liaisons) who are assigned problems that can't be handled at the desk.

  • To find your LBIS departmental liaison, see the list of the Academic Liaisons and the departments they support or the list of Administrative Liaisons and the departments they support.

  • The HelpLine supports only college-owned computing equipment. The HelpLine staff cannot repair personally-owned computers, printers or software. Local PC and Mac repair businesses are listed under the Help and Support section of the Help Documents Index.

  • Special services available at the HelpLine include: