This page provides instructions for how to use the most common features of Kenyon Webmail. Webmail also contains built-in instructions for many features. Whenever you see the life preserver icon in Webmail, you can click it for a brief explanation of the nearby feature.

Below is a hyperlinked outline of this document for easy access to the Webmail help topics:

Logging in and out

Logging in
Logging out

Checking your e-mail

Change your homepage to open your inbox upon login (New!)
Read messages (Updated)
Print messages (Updated)
Save a message to your computer (Updated)
View and save attachments
Navigate between messages
Go back to the Inbox (Updated)
Check for new messages (Updated)
Delete a single message
Delete multiple messages at the same time
Prevent deleted messages from being displayed in your Inbox (Updated)
Retrieve a deleted message (Updated)
Delete messages permanently

Writing and sending e-mail

Write a new e-mail message
Save a draft of a message in progress
Access a saved draft
Reply to a message
Forward a message
Attach a file to a message (Updated)
Set up an auto-reply message

Using the Address Book

Set up the Address Book (Updated)
Add a new address (Updated)
Set up a personal distribution list (Updated)
Send a message to someone already in your personal address book (Updated)
Automatically find addresses in the Kenyon Directory while composing an e-mail (New!)

Organizing your e-mail

Using Folders
Create a folder
Move a message to an existing folder
View the contents of a folder
Using Filters
Create a filter (Updated)
Delete a filter
Apply all existing filters to messages in your Inbox (Updated)
Apply filters automatically
Blacklisting or whitelisting a sender
Automatically save copies of sent e-mails (Updated)

Other Webmail Features

Check your quota (Updated)
Change your password
Set up an auto-reply message
Forward all your e-mail to another address
Using Identities
Create a new identity
Send e-mail from an identity other than your default identity

Troubleshooting (Updated)

Help topics

LOGGING IN AND OUT


To log in to Webmail:
1. In the address bar of a web browser, type this URL: http://webmail.kenyon.edu.
2. Type your Kenyon username and Kenyon network password.
3. Click Log in.


To log out of Webmail:
Click on the Log out button (a red arrow leaving a door) at the right side of the toolbar at the top of the Webmail screen

OR

Click on the Log out button (a red arrow leaving a door) in the vertical control panel along the left side of the Webmail screen.

CHECKING YOUR E-MAIL

To change your homepage to open your Inbox upon login:
1. After logging in and seeing the Webmail homepage, click the Options button in the Webmail toolbar.
2. Under the Other Information heading, click Display Options.
3. The first question will ask, "What application should Webmail display after login?" Select the Mail option from the drop-down menu.
4. Click Save Options at the bottom of the screen.
5. The next time you log in to Webmail, the first page you will see is your Inbox.


To read messages:
1. Log in to Webmail. This will bring you to a customizable homepage.
2. To see your messages, click the Mail button (an envelope) in the vertical control panel along the left side of the Webmail screen. Or, click the Mail button (an envelope) in the Webmail toolbar.
3. Click the subject of a message to read it. (The subjects of unread messages appear in bold.)


To print a message:
1. While reading the message, click the Print link at the top-right or bottom-right of the message.
2. A printer selection box will appear. If applicable, choose the correct printer. Click Print.


To save a message to your computer:
1. While reading the message, click the Save As link at the top-right or bottom-right of the message.
2. Depending on you browser settings, your computer will automatically download the e-mail as an .eml file, which can be opened with any text-editing program.


To view or save an attachment:
1. While viewing the message, click the Download button (it looks like a disk drive) to the right of the filename in the Parts field under the header of the message.
2. A dialog box will appear. Choose to either Open the file (immediately open the file in the recommended application) or Save the file to disk (save it on your computer).
3. Click OK to open or save the attachment.

NOTE: If you don't know what an attachment is or who sent it to you, don't open it. Viruses can be transmitted through infected e-mail attachments.


To navigate between messages:
While you are reading a message, to view the next message in the list, click the right arrow at the top-right of the message. To view the previous message in the list, click the left arrow.


To return to the Inbox when you are finished reading a message:
Click the Inbox button (it looks like an envelope) at the left of the Webmail toolbar.

OR

Click the Back to Inbox link at the top-right of the message.

OR

Click the Mail icon (envelope with a green orb) in the vertical control panel along the left side of the Webmail screen.


To check for new messages:
From your Inbox, click the Reload icon (just to right of the title INBOX in the purple title bar; it looks like a sheet of paper with two green arrows on it).

OR

Click your browser's Reload button.


To delete a message:
While you are viewing the message, click the Delete link at the top-left or bottom-left of the message.


To delete multiple messages at the same time:
1. From your Inbox, check the box next to the first message you wish to delete. When a checkmark appears, the message has been selected.
2. Check the box next to each additional message you wish to delete. Placing a checkmark in the topmost box will select all the messages on the screen.
3. Click the Delete link at the top-left of the message list.

OR

From your Inbox, use the drop-down menu titled Select above the list of messages to choose which messages to select, then click the Delete link.


To prevent deleted messages from being displayed in your Inbox:
1. From your Inbox, click the Options button at the right of the Webmail toolbar.
2. Under the heading Message Options, click Deleting and Moving Messages.
3. Check the box next to When deleting messages, move them to your Trash folder instead of marking them as deleted?
4. Designate or create a Trash folder in the drop-down menu.
5. Click the Save Options button. Now when you delete messages, they will be moved to your chosen trash folder instead of being displayed crossed out in your Inbox.

NOTE: Messages in the Trash folder are NOT permanently deleted until you click the Empty Trash icon (looks like a garbage can with a recycle can in front of it) in the Webmail toolbar. This will PERMANENTLY DELETE all the messages in your Trash folder.


To retrieve a deleted message:
If your deleted messages are displayed in your Inbox:
1. From your Inbox, check the box(es) next to the message(s) you wish to retrieve.
2. Click the Undelete link at the top of the list of messages

OR

From the drop-down menu titled Mark As, select Not Deleted.

If you store your deleted messages in a trash folder:
1. Select your trash folder from the drop-down menu at the top-right of the Webmail toolbar. The folder should open automatically.
2. Select the message you wish to retrieve from the list of messages.
3. From the drop-down menu titled Messages To above the list of messages, select Inbox.
4. Click the Move link above the list of messages. Your deleted message will be moved to your Inbox.

NOTE: These methods only work for messages that have not been permanently deleted. Messages that stay in your inbox for longer than 15 days will be permanently deleted automatically (if you are a student). You WILL NOT receive notification when old messages are automatically deleted from your Inbox. If you cannot retrieve your deleted messages using the methods listed here, call Helpline at x5700 for further assistance.


To delete messages permanently:
If your deleted messages are displayed in your Inbox:
From your Inbox, click the Purge Deleted link at the top-right of the list of messages. This will PERMANENTLY DELETE all the deleted messages displayed in your Inbox.

If you store your deleted messages in a trash folder:
From your Inbox, click the Empty Trash icon at the top of the window. This will PERMANENTLY DELETE all the messages in your trash folder.

WRITING AND SENDING E-MAIL

To write a new e-mail message:
1. Click the New Message button (looks like a letter with a pencil) in the Webmail toolbar OR in the vertical control panel along the left side of the screen. A new message composition window will open.
2. Type at least one e-mail address into the To: field. You may enter additional e-mail addreses in the Cc: and/or Bcc: fields.
3. Enter a subject for your message in the Subject field and type your message in the Text field.
4. Click the Send Message button to send the message.


To save a draft of a message in progress:
First, create a folder where drafts will be saved.
1. From your Inbox, click the Options button (looks like a hammer and screwdriver) in the Webmail toolbar.
2. Under the Message Options heading, click Message Composition.
3. Under the Drafts Folder heading, select a folder from the drop-down menu where you want your drafts to be saved.
4. To create a new folder for drafts, select Create a new drafts folder.
5. Enter a name for your drafts folder and click OK. Whenever you save a draft of an e-mail, it will be stored in this folder.
6. Click the Save Options button at the bottom of the Message Composition options page.

Next, save your draft:
1. While you are looking at the message, click the Save Draft button at the top of the Message Composition window.
2. The Message Composition window will close, and a draft of the message will appear in your Drafts folder.


To access a saved draft:
1. From your Inbox, select your drafts folder from the drop-down menu at the right corner of the Webmail toolbar OR click the Drafts Folder icon in the expandable Mail list on the left side of the screen.
2. A list of the messages saved in your drafts folder will appear. Click on the draft you wish to access.
3. Your draft will appear in a new Message Composition window. You may edit and send it as you would a normal e-mail.


To reply to a message:
1. While you are viewing the message you wish to reply to, click the Reply link at the top-left or bottom-left of the message.
2. A new Message Composition window containing the text of the message to which you are replying will appear. Compose and send your reply as you would any e-mail.


To forward a message:
1. While you are viewing the message you wish to forward, click the Forward link at the top-left or bottom-left of the message.
2. A new Message Composition window containing the text of the message you are forwarding will appear. Enter at least one e-mail address in the To: field; you may also enter new information or edit pre-existing information in the Cc:, Bcc, Subject, and Text fields.
3. Click the Send Message button to send the message.


To attach a file to a message:
1. While you are composing an e-mail, click the Attachments button (it looks like a paperclip) at the right side above the text box. This will reveal the bottom of the window where the Attachments section is located.
2. Click the Browse button to locate the file you wish to send. Select it and click the Open button.
3. The name of the file will appear in the Attachement field at bottom of screen. Click the Update button to attach the file to the e-mail. THE FILE WILL NOT BE SENT WITH THE E-MAIL UNLESS YOU CLICK THE UPDATE BUTTON. (NOTE: the larger the attachment, the longer it will take to upload.)
4. Repeat Steps 1 through 3 for each file you wish to send. Multiple files may be attached to a single e-mail. The maximum attachment size is 8 MB.
5. To remove an attachment, locate the Current Attachments section. Click the box to the right of Delete. When a checkmark appears in the box, click the Update button located under Attachments. Repeat Step 5 for each file you wish to delete. The attached filename will disappear.


To set up an automatic reply message:
If you won't be able to check your e-mail for a while (for example, because you are on vacation) you may wish to have your e-mail account automatically send a reply to every message it receives to inform the sender of your situation.

To set up an automatic reply message using Webmail:
1. Nagivate to http://webmail.kenyon.edu.
2. Under the Support section, click the link Set E-mail Account Options.
3. On the next screen, click the appropriate link for your mail server:

• Faculty: facultymail.kenyon.edu
• Staff: staffmail.kenyon.edu
• Students: choose the link that ends with the first letter in your username
• Student Organizations: StuOrgMail

4. Log in with your username and network password.
5. Click the Auto Reply tab.
6. Enter your Auto Reply message in the Message field.
7. Click to place a checkmark in the Enable auto reply box.
8. IMPORTANT: click to place a checkmark in the Reply once box.
9. If there are any addresses to which you do not wish to reply (for example: allstu@kenyon.edu), enter them in the No reply to: field.
10. Click the Apply button.
11. Click the Log off link at the top of the screen. Your auto-reply message will now be sent to everyone who sends you an e-mail.
12. To disable your auto-reply, reverse the changes you made by following the procedure described above.

USING THE ADDRESS BOOK

To set up the Address Book:
The default settings of your Address Book allow you to be able to automatically search for people’s email addresses while you compose a new message.
1. From your Inbox, click the Options button in the Webmail toolbar.
2. At the top of the page to the right of the heading Edit Options For, choose Address Book from the drop-down menu. The folder should open automatically.
3. Under Display Options, click the Address Books link.
4. Select Kenyon Directory in the Address Books That Will Not Be Displayed box.
5. Click the right arrow to move Kenyon Directory to the These Address Books Will Not Display in This Order box.
6. Click the Save Options button.


To add a new address:
1. From your Inbox, click the Address Book icon in the Webmail toolbar.
2. Click the Add New Contact button (looks like an ID card with a plus sign) in the Webmail toolbar.
3. Select your personal address book from the drop-down menu. This will automatically bring you to a form with numerous tabs.
4. Enter the desired information into the correlating fields for your new contact. (NOTE: Click the Communications tab to enter an e-mail address.)
5. Click the Add button at the bottom of the screen. A new screen will appear verifying the information you have added.
6. Click the New Contact button to add another contact if you wish. If not, skip to Step 7.
7. Click the Browse button in the Webmail toolbar to return to your address book, or click the Mail button to return to your Inbox.


To set up a personal distribution list:
NOTE: Contacts must be added to your personal address book prior to their inclusion in a personal distribution list. Please see above to learn how to add e-mail addresses to your personal address book.

1. Click the Address Books button in the Webmail toolbar.
2. Click the Browse button in the Webmail toolbar.
3. Check all contacts you wish to include in your list.
4. To the right of the Add link located right above the list of your contacts, select to create a new contact list in your personal address book from the drop-down menu. Select to create a new contact is in light gray.
5. Click the Add link.
6. Enter a name for the distribution list in the dialog box that appears. When you click OK, the new distribution list will appear in your Address Book with an icon next to it


To send a message to someone already in your personal address book:
1. While you are composing an e-mail, click the Address Book icon.
2. A list of names will appear in the left box. Select the names of the people or distribution lists to which you wish to send your message. (You can select multiple names. Windows: Ctrl + click; Mac: Cmd + click)
3. Click To:, Cc:, or Bcc: to add recipients.
4. Click OK. Your recipients will appear in the Message Composition window.


To automatically find addresses in the Kenyon Directory while composing an e-mail:
1. While you are composing an e-mail, type a portion of the contact’s name in the To: field.
2. A list of names will appear. Select the correct name from the drop-down menu. Repeat Steps 1 & 2 to include more recipients.
3. Click the Cc: or Bcc: fields to add recipients.
4. When you select a contact, your recipient will appear in the message composition window.

ORGANIZING YOUR E-MAIL

Folders:
You can use folders to organize the e-mails that you receive. Remember, any e-mail that remains in your Inbox for longer than 15 days after it is received will be deleted automatically (if you are a student). Messages can remain in any other folders indefinitely, so using folders is one way to prevent important messages from disappearing.


To create a folder:
1. From your Inbox, click the Folders button in the Webmail toolbar.
2. In the drop-down menu titled Choose Action, select Create Folder.
3. Enter a name for the folder in the dialog box that appears; click OK.
NOTE: You may also use this process to rename or delete existing folders: just choose Rename or Delete from the drop-down menu.


To move a message to an existing folder:
There are two ways to file messages in folders.

Method 1:
1. From your Inbox, place a checkmark next to the message(s) you want to move to a folder.
2. Select the destination folder from the drop-down menu above the message list labeled Messages to:.
3. Click the Move link to move the message(s). Click the Copy link to place a copy of the message(s) in the folder while leaving the original messages in your Inbox.

Method 2:
1. While reading the individual message you want to copy, select the destination folder from the drop-down menu above the message text labeled This message to.
2. Click the Move or Copy link. The message will be filed, and you will be returned to the Inbox automatically.


To view the contents of a folder:
1. From your Inbox, select the folder you want to open from the drop-down menu in the top-right corner of the Webmail toolbar.
2. The folder should automatically open when selected.

Filters
You can create filters that will automatically move certain types of messages to specified folders, or delete them altogether. Filters can help reduce the number of messages in your Inbox, organize your e-mail automatically, and keep the number of messages in your account under quota. For example, you could create a filter to automatically move all the Allstu messages you receive into a folder called Allstus.

Example: Creating an Allstus or Allemp filter:
1. From your Inbox, click the Options button in the Webmail toolbar.
2. Under the Other Options heading, click Filters.
3. Once there, click Edit Your Filter Rules.
4. You will see a list of existing rules labeled Whitelist and Blacklist. Click the New Rule button located directly under the list.
5. Name your filter in the Rule Name: field. For example, you might name it Allstus or Allemps as appropriate.
6. See under the heading For an Incoming Message that Matches:. If you wish to filter out both Allstus and Allemps, check Any of the Following. If you wish to filter only one of these types of messages, check All of the Following.
7. In the first Select a field drop-down menu, choose To:.
8. In the new drop-down menu that appears, choose Contains.
9. In the new text field that appears, type what you wish to be filtered. In the case of allstus, type allstu@kenyon.edu in the field..
10. If you wish to make your filter more specific, repeat Steps 7 to 9. For example, if you wanted to include allemps, select To from the Select a field drop-down menu, then select Contains in the new drop-down menu.Type allemp@kenyon.edu in the new text field that appears. If you wish to have only one specification, go to Step 11.
11. Under the Do this This: heading, choose which folder to which the target emails will be delivered. In the case of the allstu, you can select Deliver to folder: and create an allstu folder by selecting Create New Folder in the new drop-down menu. A window will appear, asking you to name the new folder.
12. Click the Save button to save your new filter. You will automatically return to the list of filter rules. Your new filter should appear there.


To delete a filter:
While looking at the list of filter rules, click the Garbage Can icon next to the name of the filter you want to delete. You can set filters so that they run automatically when you log into Webmail, or so that they only run when you tell them to.


To apply all existing filters to the current messages in your Inbox:
Click on the small Filters icon (it looks like a funnel) to the right of the word Inbox and the Refresh icon above the list of messages.


To run filters automatically:
1. From your Inbox, click the Options button in the Webmail toolbar.
2. Under the Other Options heading, click Filters.
3. Check the boxes next to the filtering options you wish to enable.
4. Click the Save Options button when you are finished.


Blacklisting or whitelisting a sender:
The blacklist feature disables certain email addresses from sending further emails to your account. Webmail will delete a message completely after receiving it from a blacklisted address. You can manage the list of blacklisted email senders if you go to Inbox -> Options -> Filters -> Blacklist.

Clicking whitelist adds the sender's e-mail address to a list of legitimate addresses that are always to be seen in your account. It is not necessary to have addresses on the whitelist in order to receive them in the future, though using the whitelist does help to filter out viruses and spam.

To automatically save copies of the e-mails that you send:
NOTE: It is a better idea to just use the BCC address line if you would like a copy of the message to be delivered to your Inbox. Later you can file it into a corresponding folder rather than letting your messages accumulate in the Sent folder.

To save messages in your Sent folder:
1. From your Inbox, click the Options button in the Webmail toolbar.
2. Click the Personal Information link.
3. Make sure your Default Identity is selected under the Your Default Identity heading.
4. Check the box labeled Save Sent Mail.
6. Choose a folder from the drop-down menu; in most cases you would choose the Sent folder.

(While you are at it, you should also fill out the field labeled Your full name; this is what your recipients will see as the sender when they recevive an eimail from you. Under Your signature, you also can specify a signature that comes under all your emails.)

7. Click the Save Options button.

OTHER WEBMAIL FEATURES

To check your quota:
All Kenyon e-mail accounts have maximum sizes, or quotas. The quotas are 100 MB for students, 400 MB for faculty, and 300 MB for staff. To check how close you are to filling your quota using Webmail, simply log in and go to your Inbox by clicking either the Mail button in the Webmail toolbar or the Mail icon in the vertical control panel along the left side of the Webmail screen. Your quota status will be displayed above the list of messages in your Inbox.


To change your password:
(NOTE: Check the new requirements for setting a password (below) before changing your password).

• Minimum length is 8 characters
• Former passwords cannot be re-used
• Password must not contain all or part of the user's account name
• Password must contain at least three of the following four characters: English language uppercase characters (A through Z); English lowercase characters (a through z); base 10 digits (0 through 9); non-alphabetic characters (for example: !, $, #, %).

An easy formula for changing your password is to be sure it is at least 8 characters long, contains at least one uppercase letter and at least one number)


To change your password:
1. Navigate to http://webmail.kenyon.edu
2. In the Support section, click Set E-mail Account Options.
3. On the next screen, click the appropriate link for your mail server:

• Faculty: select facultymail
• Staff: select staffmail
• Students: choose the studentmail link that ends with the first letter of your username
• Student Organizations: select StuOrgMail

4. Log in with your Kenyon username and network password.
5. Select the General tab (if that screen is not already displayed).
6. Enter your current password in the Old Password field; enter a new password in the fields marked New Password and Confirm New Password.
(DO NOT check the Erase Password box).
7. Click Apply to finish changing your password.
8. From now on, use your new password when logging into your email account or the network.

NOTE: It can take a couple of minutes for changes to take effect, so wait a few minutes before you try logging in with your new password. If you fail to login successfully after multiple tries, you may be locked out for 30 minutes before you can try again.

To set up an automatic reply message:
If you won't be able to check your e-mail for a while (for example, because you are on vacation) you may wish to have your e-mail account automatically send a reply to every message it receives to inform the sender of your situation.

To set up an automatic reply message using Webmail:
1. Nagivate to http://webmail.kenyon.edu.
2. Under the Support section, click the link Set E-mail Account Options.
3. On the next screen, click the appropriate link for your mail server:

• Faculty: facultymail.kenyon.edu
• Staff: staffmail.kenyon.edu
• Students: choose the link that ends with the first letter in your username
• Student Organizations: StuOrgMail

4. Log in with your username and network password.
5. Click the Auto Reply tab.
6. Enter your Auto Reply message in the Message field.
7. Click to place a checkmark in the Enable auto reply box.
8. IMPORTANT: click to place a checkmark in the Reply once box.
9. If there are any addresses to which you do not wish to reply (for example: allstu@kenyon.edu), enter them in the No reply to: field.
10. Click the Apply button.
11. Click the Log off link at the top of the screen. Your auto-reply message will now be sent to everyone who sends you an e-mail.
12. To disable your auto-reply, reverse the changes you made by following the procedure described above.

To forward all your e-mail to another address:
If you prefer to use an e-mail address other than the one provided to you by Kenyon, you can use Webmail to forward all the mail that comes to your Kenyon mailbox to your preferred e-mail address.

1. Navigate to http://webmail.kenyon.edu. If you are already logged into your e-mail account, LOG OUT.
2. Under the heading Support, click Set E-mail Account Options.
3. Click the appropriate link for your mailbox:

• Faculty: facultymail.kenyon.edu
• Staff: staffmail.kenyon.edu
• Students: choose the link that ends with the first letter in your username
• Student Organizations: StuOrgMail

4. Log in with your Kenyon username and Kenyon network password.
5. Select the General tab.
6. Check the box marked Don't deliver to this mailbox. (NOTE: If you do not do this, messages will be delivered to both mailboxes.)
7. Enter the address where you wish your e-mail to be sent in the field marked Forward mail to:.
8. Click Apply to begin forwarding your e-mail.


Identities
You can use Webmail to change the information that people see when they receive e-mail from you. For example, by creating different identities, you can send professional e-mails using your full name and/or title, (Sir Philander Chase, Esq.) and personal e-mails using your nickname (Phil C).

To create a new identity:
1. From your Inbox, click the Options button in the Webmail toolbar.
2. Under General Options, click Personal Information.
3. Under the heading Select the identity you want to change, choose Create a new one from the drop-down menu. (NOTE: You can also edit existing identities using this menu.)
4. Enter the information you wish to be displayed when you send e-mails using this identity.
5. Click Save Options to finish creating your new e-mail identity.
NOTE: Your "default identity" is the one from which your e-mail will be sent unless you indicate otherwise. Use the Your default identity drop-down menu on the Personal Information page to choose your default identity.


To send e-mail from an identity other than your default identity:
While composing a message, select the identity from which you wish to send the message using the Identity drop-down menu.

Need additional help? Contact Helpline at helpline@kenyon.edu or x5700.

TROUBLESHOOTING


Why can’t I log in?
Why am I not receiving any new e-mail?
How do I change my password?
How do I choose a good password?
Why did my message disappear?
I deleted all my messages. Why am I still over quota?
How do I delete all messages in a folder?
I spent an hour writing a mail message, and it was lost when I tried to send it. What happened?
Webmail logged me out automatically. How do I keep my Webmail session from expiring?
Can I save multiple e-mail messages to my hard drive at the same time using Webmail?
How can I include a picture in the body of my e-mail?
How can I remove Allstus from my Inbox without deleting them?
Can I automatically find a name in the Kenyon directory using Webmail?
Why is the bottom part of the message is displayed in light grey?
Webmail uses fonts that are too small for me to read.
People who get messages from me only see my e-mail address, not my name.
I can’t compose, reply to, or forward a message.
Why does my computer get hung up when I’m attaching a file to an e-mail?
Someone tried to send me a .zip, .exe, or. bat file and I never got it.
I tried to send someone a .zip, .exe or .bat file, but they say they never received it.
How do I import an address book from another e-mail program?
Where can I find more help documentation for Webmail?


Why can’t I log in?

• Make sure you have entered your username and password correctly. The password is case sensitive, so make sure the caps lock key isn’t on.
• Check to see if a scheduled downtime is taking place. All scheduled downtimes are posted online.
• You probably have more than 500 messages in your Inbox. Please check this page for strategies for clearing your Inbox.

Why am I not receiving any new e-mail?

• Your account may be over quota. If your Inbox and folders contain more than a certain quota of messages, you will not be able to receive any new mail. The quotas are 100 MB for students, 400 MB for faculty, 300 MB for staff, and 15MB for student organizations. If you think you are over quota, try deleting some messages.
• Your e-mail may be sorted so that the new messages do not appear at the top of the list of messages in the Inbox. To make new e-mails appear at the top of the message list, make sure you are in your Inbox. Click the Date link directly above the list of messages so that the triangle next to the word Date is pointing down. This will also work in folders other than the Inbox.

OR

1. From your Inbox, click the Options button in the Webmail toolbar.
2. Under the heading Other Options, click Mailbox and Folder Display Options.
3. From the drop-down menu labeled When opening a new mailbox, which page do you want to start on?, select Page with the First Unseen Message.
4. From the drop-down menu labeled Default sorting criteria, select Arrival Time.
5. From the drop-down menu labeled Default sorting direction, select Ascending.
6. Click Save Options.

To change your password:
1. Navigate to http://webmail.kenyon.edu
2. In the Support section, click Set E-mail Account Options.
3. On the next screen, click the appropriate link for your mail server:

• Faculty: select facultymail
• Staff: select staffmail
• Students: choose the studentmail link that ends with the first letter of your username
• Student Organizations: select StuOrgMail

4. Log in with your Kenyon username and network password.
5. Select the General tab (if that screen is not already displayed).
6. Enter your current password in the Old Password field; enter a new password in the fields marked New Password and Confirm New Password.
(DO NOT check the Erase Password box).
7. Click Apply to finish changing your password.
8. From now on, use your new password when logging into your e-mail account or the network.
NOTE: It can take a couple of minutes for changes to take effect, so wait a few minutes before you try logging in with your new password. If you fail to login successfully after multiple tries, you may be locked out for 30 minutes before you can try again.

How do I choose a good password?

Choosing a good password is easy. Here are a few pointers:

• Do not use the same password on different systems.
• Do not use names, nor combinations of names, whether they be your name or anyone else's.
• Do not use dictionary words, or combinations of words.
• Do use combinations of upper and lower case letters as well as digits and punctuation characters.
• One way to invent a good password is to think of a phrase, such as "I just want to get logged in!" and then use the first letters of each word, as well as the punctuation characters. Thus the aforementioned phrase would become the password "Ijw2gli!" which is easy to remember and hard to guess.
• If you are going to use this method, pick a phrase which is easy to remember, but which is not obvious to people who know you. Do not use "Ijw2gli!" or anything similar.

Why did my message disappear?

• Messages that stay in your inbox for longer than 15 days will be permanently deleted automatically (if you are a student). You WILL NOT receive notification when old messages are automatically deleted from your Inbox.
• There may be filters moving your new e-mail to different folders or deleting it automatically when you log in. To check your filter settings, click the Options button in the Webmail toolbar. Click the Filters link under the Other Options heading.
• Your e-mail may be sorted so that the new messages do not appear at the top of the list of messages in the Inbox.

I deleted all my messages. Why am I still over quota?

• If your deleted messages are marked as deleted without being removed from the message list, click the Purge Deleted link at the top-right side of the message list to permanently remove them.
• If you move your deleted messages to the Trash folder, click the Empty Trash button in the Webmail toolbar.
• Messages stored in folders also count against your quota. Make sure that the Sent Messages, Allstu or Allemp), and Trash folders are empty.
• You might have a message with a very large attachment in your mailbox. You can sort the messages by size and delete it.

How do I delete all messages in a folder?

1. From your Inbox, click the Folders button in the Webmail toolbar.
2. Check the box next to the folder(s) you want to empty.
3. In the drop-down box labeled Choose Action, select Empty.
4. You will be aked to confirm the permanent removal of the e-mail messages.

I spent an hour writing a mail message, and it was lost when I tried to send it. What happened?

The short answer is, "Your session timed out." The Webmail server maintains a "session" with your browser, so that you only see the pages you want, and only pages that "belong" to you. There may be many people using Webmail at the same time; WebMail sessions are how the server distinguishes between them. Sessions eventually time out due to inactivity between the browser and the Webmail server. If more than a few minutes go by where there is no activity between your browser and the Webmail server (for example, if you spend a long time reading a single message or composing a message), the session will time out automatically. This is necessary to conserve resources on the Webmail server, and as a security feature in case you forget to log out when you connected from a public-use machine.

To prevent your session from timing out, especially when you are composing mail messages, leave your Webmail window set to display your Inbox. This is refreshed automatically every few minutes, which has the effect of keeping your session alive. Here's how to do this:

1. From your Inbox, click the Options button in the Webmail toolbar.
2. Under the Message Options heading, click New Mail.
3. Under the heading Refresh Folder Views:, select Every 15 minutes from the drop-down menu.
4. Click Save Options.

Webmail logged me out automatically. How do I keep my Webmail session from expiring?

The Webmail server, like all web servers, has certain fixed resources available to use when doing its work. Examples of fixed resources include the amount of memory and the amount of disk space on the system. Web servers expend resources in managing "sessions" (that is, the sequence of pages you see while accessing a site). In order to provide the best use of these resources, sessions automatically time out after a period of inactivity.

Webmail has the property that while you are using the Compose window, you are interacting with your local computer and not with the Webmail server. Thus, while you are composing a mail message, the Webmail server doesn't actually hear anything from you. If you take more than a few minutes to compose a message, the session may time out, and your message will be lost when you attempt to send it, check its spelling, or save it as a draft.

A workaround for this to ensure that your session stays active even while you are composing a lengthy mail message is to leave the primary Webmail window set to display your Inbox. If you stay connected to the internet, the Inbox display will automatically refresh every few minutes, which has the effect of keeping your session active. Here's how to make this work:

1. From your Inbox, click the Options button in the Webmail toolbar.
2. Under the Message Options heading, click New Mail.
3. Under the heading Refresh Folder Views:, select Every 15 minutes from the drop-down menu.
4. Click Save Options.

Another way of keeping your session active is to frequently click your browser's Reload button.

Can I save multiple e-mail messages to my hard drive at the same time using Webmail?

No. You can only save one message at a time using Webmail. To save multiple messages to your hard drive at once, you might want to use a program like Microsoft Outlook or Mozilla Thunderbird (for Windows), or Thunderbird, Apple's Mail, or Microsoft Entourage (for Macs).

How can I include a picture in the body of my e-mail?

1. While composing a message in Webmail, locate the purple Attachments heading near the bottom of the window.
2. Choose Inline from the pull-down menu labeled Attachment.
3. Click Browse to locate the image file on your computer.
4. In the window that appears, navigate to and select the image you wish to include in your message. Click Open to include the image.
5. When you are finished composing your message, click Send Message.

How can I remove Allstus from my Inbox without deleting them?

To do this, you'll need to create a filter that moves Allstus from your Inbox to an Allstus folder. Here's how:

1. From your Inbox, click the Options button in the Webmail toolbar.
2. Under the Other Options heading, click Filters.
3. Click Edit Your Filter Rules.
4. You will see a list of existing rules labeled Whitelist and Blacklist. Click the New Rule button located directly under the list.
5. Name your filter using the Rule Name: field.
6. Under the heading For an Incoming Message that Matches, check All of the Following.
7. In the first Select a field drop-down menu, choose To.
8. In the new drop-down menu that appears, choose Contains.
9. In the new text field that appears, type allstu@kenyon.edu in the field.
10. Under the Do This: heading, choose which folder to which the target e-mails will be delivered. In the case of the allstu, you can select Deliver to folder: and create an allstu folder by selecting Create New Folder in the new drop-down menu. A window will appear, asking you to name the new folder.
11. Click Save to save your new filter. You will automatically return to the list of filter rules. Your new filter should appear there.

Can I automatically find a name in the Kenyon directory using Webmail?

Yes.

1. While you are composing an e-mail, type a portion or the contact’s name in the To: field.
2. A list of names will appear. Select the correct name from the drop-down menu.
3. Repeat Steps 1 and 2 to include more recipients. If not, skipt to Step 4.
4. Click the Cc: or Bcc: fields to add recipients.
5. When you select a contact, your recipient will appear in the message composition window.

Why is the bottom part of the message displayed in light grey?

Your settings may cause the signature part of messages to be displayed in light grey. Here's how to change this setting:

1. From your Inbox, click the Options button in the Webmail toolbar
2. Under the Message Options heading, click Message Viewing.
3. To display signatures in light grey, check Dim signatures.
4. To display signatures in black, leave Dim signatures unchecked.

Webmail uses fonts that are too small for me to read.

On Windows computers, press Ctrl + to increase the font size. (Ctrl – to decrease.)
On Macintosh computers, press Command + to increase the font size. (Command – to decrease.)

People who get messages from me only see my e-mail address, not my name.

Use the Personal Information section of the Options page to set up identities. Here's how to change your default identity:

1. From your Inbox, click on Options button in the Webmail toolbar.
2. Under the General Options heading, click Personal Information.
3. Under the Select the Identity You Want to Change heading, select the identity you wish to edit from the drop-down menu.
4. Fill out the field labeled Your full name:. This is what the recipients will see as the sender when they receive an e-mail from you. Under Your signature, you also can specify a signature that appears at the end of all your e-mails.
5. Click Save Option.

To send e-mail from an identity other than your default identity:
While composing a message, select the identity from which you wish to send the message using the Identity drop-down menu.

I can’t compose, reply to, or forward a message.

Check your web browser for pop-up blocking software. If pop-up windows are blocked, the composition window won’t be able to open, and you won’t be able to write, reply to, or forward e-mail messages.

Why does my computer get hung up when I’m attaching a file to an e-mail?

Sending a large attachment can take a long time. The larger the file, the longer it will take to upload and be attached, and then to be saved in your Sent folder. Furthermore, there are limits to the size of the attachments you can send. For most e-mails, the limit is 8 MB; for e-mails sent to class distribution lists, the limit is 50 kb.

Someone tried to send me a .zip, .exe, or .bat file, and I never got it.
I tried to send someone a .zip, .exe, or .bat file, but they say they never received it.

Files with these extensions are blocked on Kenyon mail servers to prevent the spread of viruses. If you try to send or receive a .zip, .exe, or .bat file as an attachment to an e-mail, the e-mail will not be delivered and no error message will be sent.

If you need to send or receive one of these types of files (which you know not to be infected with a virus), simply replace the three letter extension in the file name with three other letters, and attach the file as you normally would. When the recipient downloads the file, they will have to replace the false extension with the original extension in order to open the file.

How do I import an address book from another e-mail program?

1. Use another e-mail program to export your address book. Webmail can import .csv, .tsv, vCard, Mulberry, and Pine files.
2. In Webmail, click the Address Book button in the Webmail toolbar.
3. Click the Import/Export button in the Webmail toolbar.
4. Select the correct format of the exported address book from the drop-down menu labeled Select the format of the source file.
5. From the drop-down menu labeled Select the address book to import to, select your personal address book.
6. To select the file to import, click Browse and locate the exported address book file on your computer.
7. Click Next. (Uploading your address book may take a few minutes).
8. You may not receive confirmation that your address book has been imported. To see if the import was successful, click the Browse icon. The contents of your imported address book should appear in the address listing.

Where can I find more help documentation for Webmail?

First, make sure you read this document from the very beginning. Webmail is an application called IMP which is produced by the Horde Project. More information about IMP is available at the Horde website at http://www.horde.org/faq/user/. More information about the Horde Project is available at http://www.horde.org.