• Facilities
• Service Points
• Collection Services

• Campus-wide services
• Student-specific Services
• Faculty-specific Services
• Staff-specific Services

Facilities

labs

LBIS maintains general-purpose and specialized departmental labs across campus, including a lab devoted to administrative uses and training. Hours vary, with some 24-hour spaces, some spaces that are open 7am-midnight, and some that are 8am-2am Sunday-Thursday. Software loads vary depending on the nature of the lab. Some labs may be used by all students, while some are available only to majors. Over 500 machines are available to students across campus.

classrooms

LBIS is closely involved in classroom technology across campus, including classroom design, equipping, maintenance, documentation and user training, and emergency support.

group study spaces

There are three group study spaces in the library, one large room that seats approximately twenty-five and has four computers, and one that seats approximately fifteen and has six computers. The third space is a small four-person room.

media use

LBIS provides multiple facilities for viewing and listening to media resources. The Multimedia Unit includes both private carrels and small group viewing desks. The Multimedia Unit staff can also broadcast video directly into the Multimedia Theater and Olin Auditorium, and provide some logistical support for class video showings.

reading/private study spaces

The library contains a mix of types of open study spaces and furniture to meet the needs of a variety of studying and working styles, from single-seat carrels to tables seating six, from task chairs to lounge chairs. Areas on the first and third floors are designated for quiet study.

stacks

Collections are housed in a combination of fixed stacks, compact shelving, specialized media shelving, and oversized materials shelving throughout the Olin and Chalmers libraries. While some areas are more pressed for growth space than others, overall the main collection utilizes approximately 85% of available shelf space.

carrels

The library contains study carrels and lockers that are assigned to students by the Student Affairs office. Two students each share a carrel, while the lockers are single-person.

Service Points

HelpLine

The HelpLine provides telephone, e-mail, and in-person technology assistance to students, faculty, and staff based at a shared service point with Reference. HelpLine staff provide emergency response services for classroom technology, stock and check public lab printers across campus, and regularly test classroom computing and audiovisual equipment.

Circulation

The Circulation service point is staffed all hours the library is open. Evening and weekend staff are responsible for the safety and security of patrons and collections. Services offered include checkout services for books and some videos, student and faculty laptop pools, and audiovisual equipment. Circulation staff process all lending and borrowing of OhioLINK and CONSORT materials.

ILL

InterLibrary Loan is a mediated service that obtains materials not available through CONSORT or OhioLINK. Utilizing a global network of libraries, items in all formats are obtained for faculty, students, and staff. ILL also manages loans made to other institutions.

Reserves

LBIS offers both electronic and print reserves through the Circulation service point. Reserve services include scanning and posting of materials as well as copyright clearance.

Reference

Reference services are offered 10am-10pm Monday-Thursday, 10am-4pm Fridays, 1-5 Saturdays, and 1-5 and 6-10 Sundays while classes are in session. Services are offered at the joint Reference and HelpLine desk. Librarians are also available by appointment for individual in-depth consultation. LBIS staff participate in OhioLINK's Chat Reference service, a statewide academic library service.

Multimedia

The Multimedia Unit is a single streamlined service point that embraces the interconnectedness of multiple media. It supports student and faculty use of audio and video through collection development, reference services, circulation and course reserves, listening and viewing facilities, and media editing facilities.

Greenslade Special Collections and Archives

The Greenslade Special Collections and Archives, housed in Olin and Chalmers Libraries, consists of two main collections: Special Collections, and the Kenyon College Archives. Special Collections includes rare books and special subject research collections. The Kenyon College Archives contain material related to the history and people of Kenyon College.

Collection Services

purchasing

The Acquisitions department handles all of the purchasing and receiving of new library materials. These include:

• ordering DVDs, CDs, musical scores, and unique, out-of-print or foreign language monographs;

• receiving all monographs, standing orders, CDs, videos, and scores;

• processing invoices and tracking accounts and coordinating with our accounting department.

cataloging

The catalogers process all incoming materials, including video recordings, DVDs, CDs, musical scores, standing orders and monographs using standardized cataloging rules.

physical processing

This process adds call number labels, stamps, barcodes, and other information to the materials to assist patrons and Circulation staff.

shelving

This is a constant process at Kenyon College. We have about a dozen students that are involved in shelving materials to keep materials accessible for our students and faculty. This is handled in conjunctions with the Circulation staff and the Multimedia department.

repair

We handle minor repairs in-house and make assessments for materials that require additional repair processing.

binding

Prepare incoming and outgoing bindery shipments monthly. These include books and periodicals.

licensing

The acquisitions department handles and maintains information on licensing agreements with vendors. This is focused on videos and DVDs but may include license agreements for other materials as well.

government documents processing

The United States government documents collection includes documents produced by the Congress (hearings, reports, debates), the judiciary, and all departments, agencies, and bureaus of the executive branch of government. We select, receive and catalog, process (label) and shelve government documents as part of the federal depository program. Currently we are working on a joint project with our CONSORT partners in creating a single government documents collection.

periodicals/serials maintenance

Processing serials includes receiving and checking into the catalog system incoming issues, sending claims for issues not received, searching for missing issues, processing invoices, ordering new serials or microfilm, shelving current issues and bound periodicals from bindery shipments as well as microfilm that we have processed.

Campus-wide services

email

LBIS provides e-mail accounts for faculty, staff and students. LBIS supports multiple popular e-mail clients as well as a web client. LBIS provides over 1500 tailored mailing lists, most of which are automatically updated. LBIS provides basic spam and virus filtering for incoming mail messages, processing over 200,000 messages per day.

web

LBIS supports the hardware and software for the main campus web site, including the special content management system called Ingenuix that stores those pages. LBIS also supports three different general general web servers that provide features unsupported by Ingeniux. LBIS supports several specialized web services, including the Biology Wiki (http://biowiki.kenyon.edu).

file storage

LBIS provides network file storage for faculty, staff, and students, with nightly backups and restores on demand. Currently, about 3.8 terabytes (3,800 gigabytes) of storage is available.

training/education

LBIS provides training and user education through a variety of means, including web-based instruction, formal training sessions in our computer classrooms, and instruction sessions tailored for individual courses and administrative offices.

phones

LBIS supports the campus telephone system with over 2000 phones. Voice mail boxes are available for faculty, staff, and students. LBIS provides optional long distance for students at 9.5 cents per minute.

network

LBIS supports and maintains the campus data network, including all the wiring, fiberoptic cabling, network equipment, and wireless services in over eighty campus buildings. This network includes over 7000 network jacks, over 250 network switches, and over 300 wireless access devices.

LBIS supports and maintains the campus connection to the Internet, currently with 40 mb/s bandwidth for intrastate connections and 60 mb/s bandwidth for connections beyond Ohio.

LBIS supports faculty, staff, and students working away from campus with secure and private connections to campus resources through the Virtual Private Network (VPN) service and the webVPN service (http://login.kenyon.edu).

servers

LBIS supports over 100 servers in two data centers that provide services to the campus. These servers provide databases, web sites, network storage, e-mail, authentication, and other campus services.

security

LBIS works in many ways to keep the campus network secure and to protect the privacy of students, faculty, and staff. Network "firewalls" that stop potential network attacks, intrusion detection systems, authentication systems to verify that you are you, encryption features to keep communications and data private, e-mail spam filtering, and anti-virus software are just a few of the security features of the campus network.

event support/ videotaping

LBIS provides varying levels of event support. For events taking place in classrooms, we provide training, documentation, and for some events, an LBIS technical assistant. We also have computers and multimedia equipment including projectors and screens available for checkout from the Circulation desk, to support users in a variety of spaces. For events requiring professional-level equipment, we assist users in working with audiovisual contractors.

LBIS also provides videotaping services as an archival service to document the College's history. For events which are not appropriate for the permanent collection, we provide videotaping service at a cost-recovery basis.

Course Management System

LBIS maintains the campus course management system, including providing training to the community and investigating potential innovative uses and expansions or enhancements to the system. The course management system may have users outside the curriculum; in the past, committees, administrative units, and research collaborators have found the "course" framework useful for documentation and discussion.

printing

The division supports public printing as well as departmental and individual faculty and staff printers in academic and administrative divisions. Hardware is purchased and maintained throughout the College, and paper and toner supplied for public printing.

calendaring

LBIS provides shareable calendars for faculty and staff. The calendar system, called Meeting Maker, is available on and off campus, through a special PC or Mac client or through the web. Currently, about 270 calendars are in use.

academic application support

LBIS provides basic support for specialized academic software, including multiple statistical and graphing packages, programs related to foreign language learning and composition, geographical information software, programs for editing digital images, sound, and movies, and music composition programs.

LBIS installs these packages in labs, classrooms, and faculty computers, and manages the licenses to provide maximum benefit while controlling costs. Advanced support questions for these packages may require significant domain knowledge; we address these by collaborating with faculty, and by coordinating with external trainers.

videoconfencing

LBIS supports videoconferencing via its Remote Collaboration Classroom.
Cameras and microphones transmit audio and video images of participants
in the classroom via internet lines to remote sites around the globe.
Classes in various academic departments, including Modern Languages and
Anthropology are taught via videoconference. The facility was
established through a grant by the Andrew W. Mellon Foundation to Kenyon
College and Denison University. The objective of this faculty
development grant was to enhance learning through collaboration that
uses modern information technology.

Student-specific Services

Student network

LBIS provides a functional network port for each student in the residence halls as well as wireless access. LBIS also requires each student to install a Clean Access software client and College-provided antivirus software in order to protect the network. Special connection support is provided at the beginning of each academic year; regular semester support is coordinated through HelpLine.

Student research instruction and support

LBIS provides research instruction and consultation to students, through the Reference desk, individual appointments, and in collaboration with the faculty in class sessions. We work on all levels of the research process: general introductions to research tools, the use of more advanced tools and research techniques, requests for specific information, and longer-term collaborations on research projects (and designing those projects to best achieve the professor's goals).

Faculty-specific Services

Desktop support

LBIS ensures a productive work environment for faculty members through desktop support and replacement of computers. We train faculty members on standard software packages, both individually through our liaison model and through public workshops hosted by our User Education Team. Faculty members' questions and problems with their computers can be addressed through HelpLine, or directly with their liaison or another staff member.

LBIS also strives to ensure that faculty members have current versions and patches for their operating systems and software, and administers the computer repair and replacement cycle to minimize disruption.

Collection development

LBIS intends to create a strong, coherent, balanced, dynamic, and versatile library collection. The primary goal of our collection is to serve as a curricular resource for teaching and learning. We support faculty research primarily through our consortial efforts with the Five Colleges of Ohio and OhioLINK.

Instructional/

academic computing consulting

LBIS stays informed about a wide variety of technologies relevant to the curriculum, including software and hardware. We consult with faculty members to see what technologies are available to reach their pedagogical goals, frequently researching new technologies at faculty suggestion.

LBIS also manages licenses for a number of specialized pieces of academic software, and strives to make them available appropriately in labs and classrooms.

Staff-specific Services

desktop support

LBIS ensures a productive work environment for staff through desktop support, software updates, hardware maintenance, and hardware replacement. We train staff on standard software packages, both individually and through public workshops. We also train staff in specialized administrative applications specific to each administrative division or department. We configure staff computers to maintain proper security and to protect sensitive administrative information.

administrative database management/

support (e.g., Banner)

LBIS manages more than ten major administrative systems, including Banner, Advance, Recruitment+, CS Gold, PowerFaids, BookLog, CourseWorks, Datastream MP2, Schedule25, SummitLink Event Manager, and numerous smaller, specialized applications. In addition, LBIS maintains a series of smaller administrative systems developed in-house to fill specific needs, such as the Housing Lottery system, the Parking Fines system, etc.

LBIS staff also develop and monitor the processes that move administrative data between the various administrative systems.

reporting

LBIS develops and maintains special reports to extract data from administrative databases. To date, LBIS has developed over 900 separate reports to support administrative users.

Additionally, LBIS manages a reporting system called Campus Reports that extracts and often combines information from different administrative databases. Each report within the Campus Reports system has extremely flexible sorting, filtering, and formatting capabilities.

consulting

LBIS staff consult with administrative divisions to help them achieve their goals most effectively and with the least cost. Our expertise has helped administrators negotiate better prices and contracts for all sorts of goods and services.

systems implementation partner

When changing circumstances dictate the need for new administrative computing systems or services, LBIS partners with administrative offices to implement those systems. The collaborative partnership model keeps administrative divisions in charge of and in control of their own systems, processes, and data.

institutional research

LBIS provides institutional research and reporting for internal and external requirements. Our staff coordinate and manage more than 110 separate external surveys and reports annually. We also conduct internal research projects normally geared to support special initiatives.